Solar monitoring not working? Reconnect the data before guessing at production.
A dark app does not always mean the panels stopped producing. MK3 can troubleshoot compatible gateways, network connections, account access, inverter communications, and other monitoring failure points.
Start from the symptom you can see.
A dark app does not always mean the panels stopped producing. MK3 can troubleshoot compatible gateways, network connections, account access, inverter communications, and other monitoring failure points.
Service facts
*Timing is not guaranteed and varies with diagnosis, parts, equipment and repair scope.
A clear path from diagnosis to repair.
Four clear steps move your system from symptoms to repair options.
Review symptoms
We review symptoms, monitoring data, and visible error codes.
Inspect equipment
We inspect relevant equipment and electrical components tied to failure.
Identify the fault
Testing narrows the issue to the most likely failed component.
Explain next steps
We explain repair options, limitations, pricing, and practical next steps.
MK3 works on the system you already own.
The company does not use repair inquiries as a funnel to sell a new solar installation. If diagnosis supports a repair path, MK3 explains the affected equipment and next steps. If a component cannot reasonably be serviced, that limitation should be explained rather than hidden behind a replacement pitch.
Solar repair FAQs
Straight answers, with warranty and repairability determined by the actual equipment and applicable terms.
Not necessarily. The system may still produce while the monitoring connection is down, or the monitoring issue may be one symptom of a broader equipment fault.
MK3 supports Enphase and SolarEdge service capability. Reconnection still depends on the installed hardware, platform access, and account conditions.
Account-transfer capability varies by manufacturer and system. MK3 can diagnose the situation and help determine the practical next step, but should not promise a transfer before the platform rules are confirmed.
Screenshots of the monitoring app, gateway lights, inverter display or error code, equipment model, and a description of when reporting stopped are useful.
Tell us what your solar system is doing.
Start with the symptom, equipment brand, ZIP code, and any error message you can see. MK3 will use that information to route the service request.
Tell us what your solar system is doing.
Share the basics about the system, the issue you are seeing, and where service is needed. MK3 will use those details to route your request.